Return and Refund

At ichaelvtoby.com, we want every customer to feel confident and satisfied when purchasing from us. Our hats are carefully designed and inspected to ensure they meet high-quality standards. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. That is why we have established this clear Return and Refund Policy to guide you through the process and ensure transparency.

1. Eligibility for Returns
Customers may request a return within 30 days of receiving their order. To qualify, items must be unused, unworn, and in their original packaging with all tags intact. For hygiene and safety reasons, hats that show signs of wear, alterations, or damage caused by improper handling will not be eligible for return.

2. How to Initiate a Return
To start a return, please email our customer care team at supportteamnow@ichaelvtoby.com with your order number, proof of purchase, and a brief explanation of the issue. Once your request is reviewed, we will provide detailed instructions on how to send the item back to us. Please do not return any items without contacting us first, as this may delay the processing of your request.

3. Return Shipping Costs
Unless the return is due to a defective or incorrect item received, customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service, as ichaelvtoby.com cannot be held responsible for items lost or damaged during return transit.

4. Refund Processing
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within 7–10 business days. The time it takes for the refund to appear may vary depending on your bank or payment provider. Shipping costs paid at the time of purchase are non-refundable, except in cases where the return is due to our error.

5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different style, size, or color, we kindly ask that you initiate a return for the original item and place a new order through our website.

6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us immediately at supportteamnow@ichaelvtoby.com with photos of the issue. We will arrange for a replacement or provide a full refund at no additional cost to you.

7. Final Sale Items
Certain products may be marked as final sale and are not eligible for return or refund. These items will be clearly identified at the time of purchase.

8. Customer Commitment
We are committed to making your shopping experience with ichaelvtoby.com enjoyable and worry-free. Our team strives to handle all returns and refunds fairly and efficiently, ensuring that your concerns are addressed promptly.

By purchasing from ichaelvtoby.com, you agree to the terms outlined in this Return and Refund Policy. If you have further questions or need assistance, please reach out to us at supportteamnow@ichaelvtoby.com.